Ireland: Launch of ICSH Tenant Satisfaction Survey 2020

Following on from the successful Tenant Satisfaction Survey conducted in 2017, the Irish Council for Social Housing (ICSH) have now finalised another survey for 2020, during what was a very challenging year for our sector.  A representative sample of tenants was taken from across each tier and from each housing category (older people, low income family, disability, households experiencing homelessness) and this has provided a robust indicator of the level of satisfaction among tenants in their homes.

The aim of the 2020 survey is to support the sector by:

  • identifying the overall satisfaction of tenants with their homes and the housing association;
  • ascertaining tenant views about the quality of current housing services and supports provided;
  • ascertaining the impact of Covid-19 on housing services and supports;
  • building a wider picture of the sector from the tenant’s perspective and informing future areas of research; and
  • benchmarking and building on the results from the 2017 survey.

The survey had an excellent response rate and the results are very positive with many areas showing an increase in tenant satisfaction levels compared to the 2017 survey. The data collected demonstrates a high-performing sector with effective housing and estate management and tenant satisfaction, and effectively challenges misconceptions about housing associations and their tenants.

The full findings will be launched by the ICSH on Thursday 10th December from 11am – 12pm.

Speakers to Include

  • ICSH President, Pat Doyle
  • Spark Research Agency (who conducted the survey)
  • Barbara Steenbergen from the International Union of Tenants (IUT)
  • Tenants from participating housing associations

Registration in advance for this event is essential via the link below:

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